SHIPPING & RETURNS

Shipping Policy

Orders are shipped via Canada Post within 3 business days of your order.
Please allow 3-10 business days for delivery. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time.
You will receive a Colour Lounge Cosmetics Email Confirmation Once your order has been shipped. A Tracking Number will be sent with the shipping confirmation.
During the holidays, please place your order at least one week prior to ensure timely delivery.
Required Signature Deliveries to residential addresses typically do not require a signature, however, in the event that one is required and no one is available to sign, a note will be left noting the attempted delivery.
If there are issues or questions, please call 519-733-2271 between the time of 10:00 a.m. – 7:00 p.m. EST, Tuesday through Friday and 9:00 a.m. - 2:00 p.m. on Saturday.
The Colour Lounge Cosmetics reserves the right to change this policy anytime. Please check back from time to time to note any changes.
Free delivery within the Town of Kingsville.

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@clcosmetics.ca . Please note that returns will need to be sent to the following address: 7 Heritage Road, Kingsville, ON, N9Y 2C5, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected. You can always contact us for any return questions at info@clcosmetics.ca

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@clcosmetics.ca